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Cannot Login To Symantec Endpoint Management Console

Next, open File Explorer and navigate to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\." (On a 64-bit machine, use "Program Files (x86)" instead of "Program Files.") Find the "sem5.log" file, then rename the logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will Submit a False Positive Report a suspected erroneous detection (false positive). Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. have a peek here

Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. Norton Internet Security [Symantec Plug-Ins] | Symantec Plug-Ins & Outlook Problems [Symantec Endpoint Protection Firewall] | How to Configure Symantec Endpoint Protection Firewall [Fix Google Chrome] | "How to Fix Google References (2) Symantec: SEPM Freezes During LoginSymantec: Logging On to the Symantec Endpount Protection Manager About the Author Based in the live music capital of the world, Tammy Columbo continues to Columbo began writing professionally in 2009. more info here

Apply Solution First, you must stop the "dbsrv11" service. Some of my client pc got the alert that "Virus Defination are Out of Date" so I try to login Endpoint Protection Manager Console. Even I type the user name and Create a SymAccount now!' Unable to Logon to Symantec Endpoint Protection Manager. So please kindly advice me how should I do. *I just attach the print screen.

If not, reference the following document for further troubleshooting: http://www.symantec.com/business/support/index?page=content&id=TECH102413&locale=en_US References "Which communication ports does the Symantec Endpoint Protection Manager 11.x use?" http://www.symantec.com/business/support/index?page=content&id=TECH102416&locale=en_US This document is available in the following If not, fix the name resolution issues on the network or enter in the manager IP address instead. Java version 1.4 and earlier are not supported and will need to be upgraded. For further assistance, contact Symantec Support services.

Ryan McVay/Photodisc/Getty Images Related Articles [Symantec Management Client Service] | Why the Symantec Management Client Service Failed to Start [Antivirus Endpoint Edition] | Symantec Antivirus Endpoint Edition vs. To log in remotely to the console, type the the URL "http://host:9090/" in the address bar of a supported browser. Right-click on the "dbsrv11" service, then click the option to stop the service. https://www.symantec.com/connect/forums/cannot-login-symantec-endpoint-protection-manager-console Verify that it stays started.

Ask the experts! Error: "Failed to connect to the server, Verify that server name and port are correct". Some of my client pc got the alert that "Virus Defination are Out of Date" so I try to login Endpoint Protection Manager Console. Even I type the user name and Close Login Didn't find the article you were looking for?

Symptom When you launch the SEPM console locally on the server, you are prompted to enter administrator credentials. have a peek here The SEPM console itself cannot connect to the Database. The name entered into the console is not able to be resolved to the correct computer. Finder The Doctors Live Healthy Health Videos Better Sleep Style Luxury Auto Beauty Dining Fashion Home & Design Home Elegance Lust List Travel Window Shopping Food & Cooking Alison Cook Restaurant

Issue Description The issue is caused when the server running the console unexpectedly shuts down, or the Symantec software is updated to Version 12.1 or a newer version, causing the sem5.log navigate here This is a known issue, and is documented on the Symantec site as first occurring in deployments of version 12.1 of the SEPM application. Thanks and Regards Soe Thiha delphinium Norton Fighter25 Reg: 21-Nov-2008 Posts: 9,821 Solutions: 187 Kudos: 3,007 Kudos0 Re: Can not login to Symantec Endpoint Protection Manager Console Posted: 02-Oct-2011 | 11:14PM Try to start the Symantec Endpoint Protection Manager service in Service Control Manager.

Remote Console Access If you still cannot launch the SEPM console after regenerating the log file, you may be able to perform administrative tasks temporarily by logging in to the host Error: "Failed to connect to the server, Verify that server name and port are correct". If the database is unavailable or cannot be accessed, you cannot log in. Check This Out TECH102769 August 2nd, 2013 http://www.symantec.com/docs/TECH102769 Support / Unable to Logon to Symantec Endpoint Protection Manager.

Submit a Threat Submit a suspected infected fileto Symantec. To accomplish this task, open the Processes tab in the Task Manager. Note that only Internet Explorer, version 7 and above is supported for remotely accessing the SEPM console.

Try these resources.

Thanks and Regards Soe Thiha Me Too0 Last Comment Replies da13 Visitor2 Reg: 02-Oct-2011 Posts: 3 Solutions: 0 Kudos: 0 Kudos0 Re: Can not login to Symantec Endpoint Protection Manager Console Thank you for your feedback! Verify that the network can properly resolve the name of the computer running the manager. Verify that the server name and port are correct." Symptoms This error has more than one potential cause: The name/port entered into the console are incorrect.

Delete the corrupt sem5.log file, then generate a new one to solve the problem. No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect Legacy ID 2007103013541248 Terms of use for this information are found in Legal Notices. http://ecoflashapps.com/cannot-login/cannot-login-ym-on-bb.html Solution Solutions provided as per cause: Verify the correct server name/port entered into the console and try again.

So please kindly advice me how should I do. *I just attach the print screen. Urgent Customer Issues If you are experiencing an issue that needs urgent assistance please visit our customer support area: Chat with Norton Support @NortonSupport on Twitter Who's online There are currently Change "host" to the qualified domain name of your host machine. Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more.

da13 Visitor2 Reg: 02-Oct-2011 Posts: 3 Solutions: 0 Kudos: 0 Kudos0 Can not login to Symantec Endpoint Protection Manager Console Posted: 02-Oct-2011 | 10:50PM • 3 Replies • Permalink Hi I Subscribe to the Houston Chronicle | Shopping | Classifieds | Obits | Place an Ad | La Voz Register | Sign In Home Local In Local Neighborhoods Houston & Texas Traffic Run the following command at the prompt: dbsrv11 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db After the log file is regenerated, force-start the SEMP service using the services.msc tool. The issue has been documented on both Windows 2003 and Windows 2008 servers.

While living in Austin, Columbo has contributed to high profile projects for the State of Texas, Fortune 500 technology companies and various non-profit organizations. The most recent report was posted in January of 2014. The Symantec Endpoint Protection Manager service is not started. Replies are locked for this thread.