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Cannot Perform The Quarantine Action

Check if the client can connect to the server. Scan action was unsuccessful when the following scan results display: Scan Result Explanation Unable to clean or quarantine the file. First action is Clean but cleaning was unsuccessful. If you use URL as the quarantine directory format: Ensure that the computer name you specify after "http://" is correct. http://ecoflashapps.com/cannot-perform/cannot-perform-the-requested-action-at-this-time.html

Since the computer downloads files while you are browsing the Web, the Web browser may have locked the infected file. When enabled, OfficeScan decompresses a compressed file, cleans/deletes infected files within the compressed file, and then re-compresses the file. Back to top BC AdBot (Login to Remove) BleepingComputer.com Register to remove ads #2 Budapest Budapest Bleepin' Cynic Moderator 23,503 posts OFFLINE Gender:Male Local time:01:03 PM Posted 23 September Passed: OfficeScan did not perform any action but logged the spyware/grayware detection for assessment. http://docs.trendmicro.com/all/ent/officescan/v10.0/en-us/osce_10.0_olhsrv/osceag/osceag-scan/virus_malware_scan_results.htm

To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. Restart your computer in normal mode. Explanation 2 The infected file is in the Temporary Internet Files folder of the client computer. Since the endpoint downloads files while you are browsing, the web browser may have locked the infected file.

Covered by US Patent. Solution: Refer to the following scan results below for solutions: Unable to clean the file Unable to delete the file Unable to quarantine the file/Unable to rename the file Unable to Renamed First action is Rename and infected file was renamed. Scan action was successful when the following scan results display: Scan Result Explanation Deleted First action is Delete and infected file was deleted.

Run Manual Scan so OfficeScan can clean or quarantine the file. First action is Clean but cleaning was unsuccessful. Next by Date: How to start installation wizard for ISA server 20004 in command l Previous by thread: Why is this virus being detected? Get More Information I did another shutdown, had it sit 15 min then turned back on, and it seems to be another clean boot.

Solution: Contact your Support provider for help in determining the new scan result. From: "NickC" Date: Sun, 12 Jun 2005 17:36:36 +0100 Thanks Les, Problem with 1. The operating system uses the files in the folder. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

The propagation usually takes place via network connections or email attachments. http://www.bleepingcomputer.com/forums/t/171029/trend-micro-discovered-virus-troj-agentahqy/ Thus it needs to be cleaned by hand. Note, however, that enabling this setting may increase computer resource usage during scanning and scanning may take longer to complete because OfficeScan needs to decompress the compressed file, clean the infected Passed a potential security risk This scan result only displays when OfficeScan detects "probable virus/malware" during Manual Scan, Scheduled Scan, and Scan Now.

Enabling this setting may increase computer resource usage during scanning and scanning may take longer to complete. http://ecoflashapps.com/cannot-perform/cannot-perform-rfc-lookup-sap-pi.html Run Manual Scan so OfficeScan can clean or quarantine the file. Please perform a complete scan. Click here to Register a free account now!

When the Web browser releases the file, OfficeScan will clean the file. There is a kb article on Trend's site, but last time I looked it didn't seem to have a clear resolution - rather it appeared to just confirm that this happens. First, Just open a new email message. http://ecoflashapps.com/cannot-perform/cannot-perform.html Second action is Rename and the infected file was renamed.

Second action is "Quarantine" and the infected file was quarantined. Solution: None Unable to send the quarantined file to the designated quarantine folder Although OfficeScan successfully quarantined a file in the \Suspect folder of the client computer, it cannot send the If the quarantine directory is on a different directory on the OfficeScan agent endpoint (you can only use absolute path for this scenario), check if the quarantine directory folder exists.

Ran it a second time, and showed everything clear.

What do I do? Solution: N/A Explanation 3: The Virus Scan Engine does not clean the following files: Files infected with Trojans: Trojans are programs that perform unexpected or unauthorized, usually malicious, actions such Solution For infected files on a CD, consider not using the CD as the virus may infect other computers on the network. However for the 4th and 5th bullet items, check the settings on the Web console of the other OfficeScan server.

You may also perform other actions such as deleting the file. Unable to clean the file Explanation 1 The infected file may be contained in a compressed file and the Clean/Delete infected files within compressed files setting in Networked Computers > Global OfficeScan will delete the file after the application releases the file or after it has been executed. http://ecoflashapps.com/cannot-perform/cannot-perform-stat.html Explanation: When POP3 mail scan is running, a temporary file infected with virus/malware may be used by other system processes, triggering Real-Time Scan to scan the file.

Access denied First action is Deny Access and access to the infected file was denied when the user attempted to open the file. Solution: To troubleshoot the problem, determine which scan type (Manual Scan, Real-time Scan, Scheduled Scan, or Scan Now) detected the virus/malware and then check the quarantine directory specified in Networked Computers Passed First action is "Pass". Explanation 1: The infected file may be locked by another application, is executing, or is in a CD.

Several functions may not work. If you use URL as the quarantine directory format: Ensure that the endpoint name you specify after http:// is correct. Type the following to delete the files: cd temp attrib -h del *.* /S The last command deletes all files in the Windows Temp folder. Adjust the folder capacity or manually delete files in the quarantine directory.

Javascript Disabled Detected You currently have javascript disabled. Explanation 3 The infected file is in the Temporary Internet Files folder of the client computer. OfficeScan creates a backup of the infected file in case the virus/malware damaged the file during the cleaning process. Since the computer downloads files while you are browsing the Web, the Web browser may have locked the infected file.

Register a free account to unlock additional features at BleepingComputer.com Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Open a command prompt and go to the Internet Explorer Temp folder (located in C:\\Documents and Settings\{Your user name}\Local Settings\Temporary Internet Files for Windows 2000/XP/Server 2003 computers by default). From: Les Connor [SBS Community Member - SBS MVP] Re: Why is this virus being detected? Action required OfficeScan is unable to complete the configured action on the infected file without user intervention.